Freight Delivery

Freight Delivery FAQ's

What is Freight Delivery?
Freight delivery means your product will be shipped and arrive via a large truck. Freight delivery is used when the size and/or weight of the product is too large to ship using small package carriers (UPS, FedEx).

How do I know if a product requires freight delivery?
Delivery details for each product are shown in the shipping section of the product page.

How are delivery arrangements made?
To provide a higher level of service, the freight carrier will work with you directly to arrange a delivery date and time.  Once your product arrives at the local dock it will be switched to a local delivery driver and truck. The local freight driver should call you to arrange an appointment within 24 hours of delivery. The delivery will need to be scheduled and taken within 48 hours, otherwise storage fees will apply. Freight deliveries are scheduled on week days only, weekend deliveries may be scheduled for an extra fee.

What does freight delivery include?
Basic freight delivery includes the delivery of your purchase to the requested delivery address and the driver helping you with the removal of your packages from the delivery truck. This is also called “tailgate delivery.”  It does not include delivery inside your house, apartment, or office, nor does it include any unpacking, set-up, or installation of the product.

If additional services such as in-home delivery, set-up, and debris removal are included or optional, call or email customer service to make arrangements.

Do I need help to move the product inside?
If you are ordering a large or heavy item, please keep in mind that you may need the assistance of one or more people to transport the item from the delivery truck into your home.

Freight drivers are expected to notify you of delivery day, time, and service options, so that you can make the appropriate arrangements if moving your item inside is necessary.

Most freight carriers offer special service options (such as transporting items from the truck into your house, apartment, or office), which you may arrange directly with the freight carrier company. These typically involve additional charges payable to the freight carrier upon delivery.

What if I need to cancel or return my order?
Orders cannot be canceled after shipment (please refer to our Return Policy). If you refuse a freight carrier delivery, you will be charged delivery to and from the shipping address. Please review our return policy for complete details.

What if I'm not home at the scheduled delivery time?
Freight drivers are expected to provide reasonable advance notice of delivery day and time. If you are absent for a scheduled delivery and your absence results in an inability to deliver, a second delivery fee may apply.

What should I do when the delivery arrives?

• The most important thing to remember about freight carrier deliveries is that you inspect the package at the time of delivery.
• If your product and/or box(es) arrive damaged, please record any damages in detail on the delivery receipt.
• Ask the freight carrier for a copy of the delivery receipt. Also, record the freight company's name and trailer number so we may track the order back to our vendor or warehouse.
• It is your responsibility to check that all items are correct and that all pieces are accounted for before you sign. If you do not note specific shipping errors, we may be unable to replace your order.