We want you to be delighted with your OrganicBabyGarden.com
purchase. Customer satisfaction is our top priority and we want you to be
completely satisfied with your purchase. We have set specific guidelines to
ensure a quick and hassle-free return and exchange process.
Most purchases can be returned or exchanged within 30 days
for a refund. Just contact us for an RMA number prior to return shipping.
OrganicBabyGarden.com will pay the cost of return shipping when we have made an
error on the order or the product was damaged or defective and will refund 100%
of the purchase price. An unwanted, resalable item will be refunded 100% of the
purchase price provided:
1) It is returned new and inside its original packaging with
all original documentation.
2) Manufacturer tags are intact.
3) It is in unused condition, has not been laundered and
does not smell of perfume or smoke.
Returned items not meeting these criteria and/or with missing
parts or pieces will not be refunded and will be shipped back to the customer
at the customers expense. You will be responsible for shipping costs (each way)
on unwanted items. Certain products such as, blankets, pillows, bottle feeding
items/accessories, mattresses, diapers, bath and fabric items and personal care
items cannot be resold for hygienic reasons and are therefore
non-refundable. Some returned unwanted, resalable items may be
subject to a 25% restocking fee. All Holy Lamb Organics products are subject to
a 35% restocking fee.
You must notify us of damaged / defective products within 5
business days from the date of delivery. In the event that a product is
defective or damaged in shipping, OrganicBabyGarden.com will provide an
equivalent replacement item. In some cases, the manufacturer may opt to replace
a defective part rather than replacing an entire item. If a replacement is not
available, OrganicBabyGarden.com will issue a full refund including inbound and
outbound shipping charges.
Any products properly returned under this policy are
eligible for a refund, which may include an in-store credit or credit to the
original method of payment. We will credit you for the total purchase price,
upon receipt of the product, less any applicable restocking fees. Additional
fees may apply if not returned in original packaging. Please keep in mind,
credit card companies vary in the time they take to post credits.
The current flat rate shipping charge will be withheld from
a return credit if the original order met the free shipping threshold, but
exclusion of the returned item would have caused the order total to fall below
the free shipping threshold.
* No returns accepted after 30 days from purchase.
As a convenience, orders placed between November 1st and
December 25th will have the return guarantee extended to January 31st.
Products returned without an RMA are subject to a 25%
restocking fee, due to additional processing costs caused by unexpected returns.
We appreciate your help in keeping our costs and prices low!
If you are returning a product that was originally purchased
with a gift card, you will receive an in-store credit as your refund. If you
are returning a product that was given to you as a gift, you will receive an
in-store credit as your refund.
Please contact Customer Service or call us at 800-518-9814
for further instructions on your return and to receive an RMA (Return
Merchandise Authorization) number. In the unlikely event that your order is
incorrect, missing parts, damaged or defective, please call us within 5 days
and we will send you the correct product, replacement product, or replacement
parts at no cost to you. Our customer service hours are Mon-Fri 8:00 AM to 5:00
FURNITURE AND SPECIAL ORDER POLICY
At OrganicBabyGarden.com, we know building the perfect
nursery is important. We've put the following policies in effect to ensure
continued good relations with our trusted manufacturers who supply us with
one-of-a-kind specialty items.
A - Most furniture and other special order items are shipped
via UPS or Fed Ex small package. However, some larger items and multi-item
orders are shipped via freight. Freight is delivered curbside to all
residential addresses. Customers must make arrangements to be onsite for
inspection and are responsible to bring items into their residence. Please note
any visible damage to the packaging with the carrier prior to signing for the
items. If there is visible damage to the furniture itself, refuse delivery and
contact OrganicBabyGarden.com as soon as possible.
B - In the event that you need to return furniture or
special order items, you will be responsible for all shipping costs. This
includes the cost to return the item to us, as well as the cost of shipping the
item to you.
C - Once the furniture item has been shipped from the
manufacturer, even if you have not received it, you will be responsible for
round-trip freight costs should you decide to refuse delivery.
D - We do our best to provide accurate lead times for
furniture and special order items. Shipping time frames reflected in product
descriptions are based on estimates from our suppliers. In the event of a
shipping delay, OrganicBabyGarden.com will notify you promptly. However, we
cannot be held responsible for shipping delays beyond estimated delivery times.