|
Many of the items are delivered via UPS/FedEx and may not require a signature upon delivery. Tracking of shipments by UPS/FedEx can be done through the respected websites, www.UPS.com or www.FedEx.com. In the event you have not received a tracking number via e-mail, you may track your order by the order number in most cases. If you are still unable to track your order, please email us or call us at 1-800-518-9814 for further assistance with tracking.
Please inspect the box and contents to ensure there is no damage done due to delivery. In the event there is damage, please contact us immediately or on the next business day so we may assist you in the replacement of your order and file the proper claim with the shipper. Failure to do so may result in us not being able to replace the damaged order. We may require photos of the damage. In many cases, the shipper (UPS/FedEx) may want to inspect or pick-up the damaged item. We ask you to keep the item for 10 to 14 business days before disposal of the damaged item should the shipper choose to inspect or pick-up the item.
Our primary goal is to have your purchase arrive as quickly as possible and in excellent condition. Should the order ship before the cancellation process has been completed, any restock fees, as well as outbound and return shipping charges will apply. We understand that some products have free shipping; however, there is a charge to ship the item to you. This charge will be passed along to you. Cancellation of Same Day or Next Day shipping items must be made within 2 business hours of your order. Request to cancel or change all other orders must be made within 24 hours. CANCELLATION REQUESTS CANNOT BE GUARANTEED!! |
